General
General Warewashing, Electric & Gas Catering Equipment, Microwaves, Ice Machine, General Engineer, Base Refrigeration
10% DISCOUNT CAN BE APPLIED TO THIS SECTION SUBJECT TO PAYMENT, SEE BELOW
| HDServ Service Rates - September 2024 | ||||
|---|---|---|---|---|
| HDServ Engineer - EPOS,Warewashing, Electric & Gas Catering Equipment, Microwaves, Ice Machine, Refrigeration | ||||
| Ref: | Standard Call Out | Low Rate (non urgent)* | Return To Site: | Postcode/Notes |
| CALL Z1 | £45.00 | £25.00 | £25.00 | ST1-12, ST15, CW1-5, CW11-12 |
| CALL Z2 | £55.00 | £35.00 | £35.00 | ST14, ST16-21, CW6-10, SK11, SK17, SK10, SK9, WA16,TF9,DE9 |
| CALL Z3 | £90.00 | £55.00 | £55.00 | WA (excl WA16) |
| CALL Z4 | £120.00 | £75.00 | £75.00 | DE (excl DE9), TF (excl TF9), SY1-14, WS, WV |
| CALL Z5 | £150.00 | £60.00 | £60.00 | L, M, SK (excl SK9, SK10, SK11, SK17) |
| CALL Z6 | £180.00 | n/a | £180.00 | B, CH, CV, LE, NG, WN |
| CALL Z7 | £210.00 | n/a | £210.00 | BL, FY, LL1-34, OL, PR, S, WR |
| CALL Z8 | £240.00 | n/a | £240.00 | BB, DY, HD, HX |
| CALL Z9 | £270.00 | n/a | £270.00 | BD, WF |
| CALL Z10 | £300.00 | n/a | £300.00 | DN, LS |
| CALL Z11 | £360.00 | n/a | £360.00 | LL35-78, SY15-25 |
| CALL Z12 | POA | n/a | POA | ELSEWHERE |
| LAB* | £60.00 | Labour per hour, charged per 15 min intervals | ||
| WSLAB | £50.00 | per hour, charged per 15 min intervals, minimum charge £37.50 | ||
| DAYLAB | £430.00 | Installation Day Rate per man | ||
| TEL SUPP | n/a | n/a | £50.00 | per hour, charged per 15 mins |
| REM SUPP | n/a | n/a | £45.00 | per hour, charged per 15 mins |
| * Non Urgent calls are considered to be when we are in the area and at our convenience | ||||
| *Labour starts as soon as vehicle enters parking area | ||||
| 10% DISCOUNT MAYBE APPLIED BY REQUEST FOR ABOVE FOR PAYMENT TO ENGINEER OR DIRECT DEBIT PAYMENTS please ask for details | ||||
Specialist Contractor
| Specialist Contractor | ||||
|---|---|---|---|---|
| Ref: | Standard Call out | Low Rate* (non urgent) | Return to Site | Postcode/Notes |
| CALLSC | POA | n/a | POA | all areas |
| LABSC | POA | labour per hour, charged in 30 mins intervals | ||
Other Services & Emergency Rates
[/et_pb_text]| Other Services & Emergency Rates |
|---|
| Emergency Calls charged at a higher rate: |
| Saturdays 9am - 12pm Standard Rates x 1.5 |
| Saturdays 12pm - 5pm Standard Rates x 2 |
| Sundays & Bank Holidays 9am - 3pm Standard Rates x 2 |
| Please note that we also provide the following services, please contact us for more information: |
| Gas Certificates (local area) - £120.00 for first 3 items, £30.00 each for following appliances |
| Planned Preventative Maintenance |
| Extended warranty service contracts |
| Extraction Canopy Cleans |
| Combi-Oven Specialist |
| Coffee machine pressure test (limited areas) |
| T&C's Apply |
| ALL RATES SUBJECT TO VAT |
T&Cs
| ATTENDANCE We will attend site as soon as we can. Access will be assumed between 9 to 5 pm Monday to Friday (excl Bank Holidays). Please advise if this is not convenient or a telephone call is required for access. Very limited access times may cause delays. Where applicable bear in mind some appliances will need to be turned off and allow to cool before they can be worked on. We also assume there will be parking immediately available to the site. CHARGES Unless you have a warranty, extended warranty or rental package, you will be charged for call out, labour (charged in 15 minute intervals) including diagnosis and other investigation time, and any parts fitted. If we have to return to site a lesser RTS fee will be charged. Unless you have a pre-approved account, payment will be due either prior or at the end of the engineers visit payable to the engineer by cash, card or bank transfer (verification of transfer will be required). QUOTING AND AUTHORISATION Where feasible, the engineer will attempt to identify parts and labour required whilst on site in order that a quote or partial can be assembled. The engineer will forward the quote to you via a job report or via email from the office. The quotation will need to authorised by email or to the engineer with a signature. Labour prices are approximate and do not include previous works unless otherwise stated. Parts are usually delivered to our premises within 3 days, however may take longer if not in stock. We are not always advised of this status. Whilst we do attempt to anticipate further issues and problems, these may not be apparent until the above works have been completed. We will quote separately if further works are required. Similarly, the fitting of new components may put a further strain on older components in the appliance and hence may fail. Where feasible, in order to keep quotes competitive, we may attempt to source generic parts. If you do not wish generic parts to be fitted, please let us know. MISC Delays due to customer late arrival, H&S briefings or other admin issues will be charged for. Off site admin, parts or technical investigation and processes may lead to further charges Quotes that are outstanding after two weeks will automatically be closed and the works done so far, charged for. This does not exclude you requesting the go ahead of the quote at a later date. Whilst pricing should be correct at the time of processing, pricing may vary if suppliers vary their prices Prices exclude removal and disposal of waste or packaging Charges will be made for rental or warranty jobs not included in the terms such as negligence, mis-operation, unnecessary visits etc. Prices exclude VAT E&OE Thanks, Thank you for using HDServ, we appreciate your business. Please let us know if you have any queries, and equally if you have any comments after completion HDServ Group HDServ Catering Engineers HD Catering Equipment HD Epos Unit 6 Maplehurst Close | Hot Lane Industrial Estate | Stoke on Trent | ST6 2EJ Tel: General & Sales 01782 818533 | Service: 01782 827177 Email: service@hdserv.co.uk |
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Emergency Calls charged at a higher rate:
Saturdays 9am - 12pm Standard Rates x 1.5
Saturdays 12pm - 5pm Standard Rates x 2
Sundays & Bank Holidays 9am - 3pm Standard Rates x 2
Please note that we also provide the following services, please contact us for more information: Combi-Oven Specialist
Rational Oven Specialist
Extraction Canopy Cleans
Extraction Canopy Installation
Gas Certificates (local area) - £120.00 for first 3 items, £30.00 each for following appliances
10% DISCOUNT
By request 10% discount can be applied to the sectioins where stated subject to
paying the engineer by cash, card or bank transfer whislt the engineer is on site
or signing up to our Go Cardlless system. Please email accounts@hdserv.co.uk for details
T&C's Apply
ALL RATES SUBJECT TO VAT